Description

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.
 
Manage a three-person Purchasing department,  to aid employees in sourcing suppliers for needed goods and services, enforce Genesys standards, negotiate discounts and other favorable terms for the company. In this role, the primary responsibilities will include (but are not limit):
 
  • Negotiate discounts, standard Genesys terms and other favorable items for Genesys in purchases, contracts, etc.
  • Convert approved employee purchase requests to actual purchase orders and issue to vendors
  • Manager two buyers to proactively work with and generate purchasing data reports for key internal customer departments such as Marketing, Engineering and WIS.
  • Manage corporate purchase card and employee credit card programs to enforce Alcatel-Lucent required controls yet provide an effective alternate means of paying for vendor goods and services.
  • Lead SAP changes and upgrades testing in the procurement area

Qualifications
  • 3-5 years' purchasing experience, including outside Genesys, preferably in the high tech or services industries (vs. government for example)
  • Previous management experience strongly preferred.
  • Procurement ERP experience required, SAP specifically strongly preferrred.
  • Experience with corporate travel and credit card programs required.
  • Bilingual English/Spanish fluency, and accounts payable experience both a plus but not required.

Genesys, an Alcatel-Lucent company, is an equal opportunity employer committed to diversity in the workplace.


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