Sr. no.13, Opposite Akashwani centre, Satav plot, Hadapsar, Pune – 411028.India Phone (020) 65237036 Mobile: +91 98909 09960 E-mail whiteorange@rediffmail.com Bhushan Ugalmugale Objective A challenging and rewarding position in Service Industry that will allow me to utilize my experience and skills Synopsis of experience With a diverse background focused on designing staff development and quality assurance programs, my experience can contribute to your organization, by executing & developing learning strategies and procedures to impart right knowledge & skills improvement, to support change management and training to augment the performance of staff. My Career achievements have afforded the following experience: Two years back to back performances 2004-05 & 2005-06 Taj Awards For Business Excellence Hotel Of The Hotel Award. (Business Division) 2005-06 & 2006-07 Taj Awards For Business Excellence, Laundry Nominated for : 2006-07 Best Process Improvement Team Award. Quality of Room Linen 2007-08 Deputed the team of multi national Housekeepers in absence of Executive Housekeeper in Maldives Journey of Excellence Certified Business Excellence Facilitator program - 4 Days (Problem Solving Tools Based on Malcolm Bald ridge & Juran Theories of problem soling ) Train The Trainer-- 4 Days (Training techniques) Style – 2 Days (Business Communication, Managerial behavior & Eiquettes) Safety at work --- 1 Day (First aid & disaster Management) Guest Handling – 2 Days (Detailed study & Informative analysis of the multi national guest including all continents) Advance Housekeeping Management – 2 Days. ( All advance techniques & Guidelines for HK operations) Best Practises Workshop – 1 Day. ( Study of all best practises in Organisation) Advance Hotel Foundation Module – 4 Days ( Advance service industry culture orientation) Hotel Foundation Module – 1 Day. ( Basic Service Industry culture Orientation) Training conducted : • Tata Business Excellence Module • Housekeeping Procedure & Standard • Customer Feedback System • Customer Information System • Target talk for Balance score card • Introduction to Housekeeping • Laundry Procedures • Phraseology Manual • Behaviour & ettiquttes • Hotel Foundation Module Remarkable ownership : • Renovation hand over, • Annual Budgeting, • Job Chat, Employee Appraisals, • Recruitment process, • Monthly Departmental Meet, • External & Internal Assessment/audit, • Revising HK P&S manual & Several official meetings • Game plan & Strategic performance improvement plans • Deputed Housekeeping department in absence of HOD for 6 months. • Complaint management system (Why-Why analysis) & customer feedback system (CFS) • Monthly consumption report & monthly inventory.(MIS) • Effectively conducted training for department as Departmental Trainer.(Certified Taj Departmental Trainer) • Efficiently organized Outsourced Laundry operations • Successfully owned Process Improvement Team for Quality of room linen. • Member of Process Improvement Team (PIT) for Defect Free Room (DFR), Check-in Process & Fire Fighting Team. • Cross Exposure Training to Taj Residency, Banglore. • Managed Front desk, Housekeeping as well Food & beverage operations. • Standardized the processes. Professional Skills : • Proficient skills in designing and developing Competency Based Learning Systems • Develops and conducts Technical and Leadership Training for staff, Facilitates Process Development Teams of F&B & Rooms Division Department • Knowledge of performance improvement principles for Business Excellence • Strong skills in Organizational Development • Conduct training presentations to large diverse groups in Hotel • Proficient in building Game Plans and Training curriculum • Excellent communication, interpersonal, organizational, and leadership skills • Exceptional versatility with the ability to manage multiple tasks in a pressured environment Focusing over 3.5 years of experience on developing, designing, and delivering comprehensive training and organization development programs aimed primarily at service support personnel. Management Skills: • Supervised staff of 52 employees performing different duties. Delegated suggestions and duties to other team members & Creation of documentation for implemented processes • Several years of experience in a variety of professional office environment and providing leadership and support • Solid background in providing personnel and organizational management and accomplishing objectives • Continually monitoring ways for improvement of organizational development and seeking ways to reduce budgets • Excellent time management, prioritizing, multi-tasking, organizational and communications skills at all levels • Able to learn quickly, make effective decisions, keen instincts for problem resolution as an effective team member • Maintained inventory control for stock & non stock supplies • Delegated suggestions and duties to other team members • Documentation for implemented processes Resource Management • Directed all operations, multiple projects and supervised the support of assets and inventories of the organization • Provided services and support to senior management, administration, & assigned personnel • Responsible for organizational management and manpower to ensure fulfillment of Service Level Agreements (SLA) • Conducted employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency • Recognized by senior management on numerous occasions for exceptional performance, development of an employee recognition and awards program, arranging new employee orientations/briefings and sponsorships for personnel Training • Responsible for identifying, planning and executing needs for training, performance, educational programs, while locating and recommending available resources to attain organizations objectives and enhance employee development • Prepared short and long-term training schedules utilizing a Performance management system & Monthly Audit for scheduling and tracking progress of participants to ensure that the learning objectives are being met while checking for compliance and completion of all requirements for assigned personnel • Managed multiple projects while working closely with different outsourced agencies to execute training programs to provide required support resources; ensuring for proper personnel, equipment, supplies and making transportation arrangements for deployments Customer Service Skills: • Delivered excellent customer service to clients/ in house customers. • Interacted with clients and utilized excellent organizational skills to arrange implementations, upgrades/migrations. • Served as a liaison between clients and staff to resolve clients problems and implement long and short term solutions . Work experience November 2007 to February 2008, Taj Exotica Resort & Spa, Maldives. As, Housekeeping Supervisor. (The Member of `Leading Hotels of the World’ & One of the Best International Luxury Hotel In Taj Group) August 2007 to November 2007, Tata Consultancy Services, Pune. As, Client Visit Coordinator (Corporate Services) Oct 2004 to July 2007, Taj Blue Diamond, Koregaon Road, Pune. As, Housekeeping Supervisor / Executive May 2004 to August 2004, Radha Krishna Hospitality Services, Andheri, Mumbai. As, Junior Executive ( Joint Venture with Compass Group ) Training Experience The Sagar Plaza, Pune. (11 months.) (Sarovar Park Plaza Hotels) Front Office, Housekeeping, F&B Service & Production, Human Resource, Banquet Sales. The Pride, Pune. (10 months) (Best Western Group of Hotels) Front Office, Housekeeping, F&B Service & Production, Banquet Sales. Professional Education Dina Institute of Hotel & Business Management, Pune. (Accridated by Dutch Delta Business School & Affiliated American Hotel & Lodging Association) 2001-2004 “Diploma In International Hotel Management” Food & Beverage Management Specialization Certificate. Academic Education 2005-2008 ‘Bachelor Of Arts’ Pune University, (awaiting for results) 2000-2001 HSC Maharashtra Board, Pune. 1998-1999 SSC Maharashtra Board, Pune. Computer Literacy • MS Word, Excel, PowerPoint, Project, FrontPage, Outlook power user • Lotus Notes e-mail and database facilitator • Fidelio Rooms Divisional software • POS Billing Software Extra information  Basic introductory course in Computer Hardware.  Worked one month with ‘ORG-MARG’ (1998) Market survey for “Dabur” & “Shoppers Stop” Languages English, Hindi & Marathi. Hobbies Listening Music & Traveling. Date Of Birth 11th may 1983.