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Vishal P Panchal IT-India

• Managed multiple projects; delegating tasks as necessary to ensure on time completion of assignments. • Supporting the facility IT Lead in all aspects of IT service delivery to all technology and BPO accounts. • Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as building lasting relationships with vendors and customers.

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» Lan/Wan Analyst

By Vishal P Panchal IT-India | Published 10/11/2008 | Information Technology | Unrated

Process Compliance Ensure adherence to all service delivery processes as per ISO20000 and ISO 27001 guidelines. Project Management Manage and provide guidance to BAU and transition/migration projects from facilities/to new facilities. Technical Leadership Establish and maintain easy relationship with project contacts (key users/team leads) and providing necessary support to other cross domain team members to provide a better support to the customer as a single team. Vendor Management Manage vendor relationship and agreement of corrective actions as per SLA and drove process improvements.

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